Refund Policy

Overview

Our refund and return policy lasts 7 days from the date of purchase. If more than 7 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Products that have been used or damaged by the customer.
  • Items sold as final sale or discounted products.
  • Digital products or services, including subscriptions or downloadable items.

Conditions for Returns

To complete your return, we require proof of purchase, such as an invoice or order confirmation email.

Please note: Do not send your product back to the manufacturer. Contact us directly for returns.

Partial Refunds

Partial refunds may be granted under the following conditions:

  • The item is not in its original condition, is damaged, or missing parts not due to our error.
  • The return request is initiated after the 7-day return window but still within a reasonable timeframe.

Refund Process

Once we receive your returned item, it will be inspected to determine eligibility for a refund. You will receive an email confirming the receipt and approval or rejection of your refund request.

If approved, the refund will be processed and credited to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account or payment method.
  2. Contact your payment provider, as processing times may vary.
  3. If the issue persists, contact us at info@wizzjo.com for further assistance.

Exchanges

We only replace items if they are defective or damaged upon delivery. For exchanges, please contact us at info@wizzjo.com and provide details of the issue along with proof of purchase.

Shipping Returns

You are responsible for paying the shipping costs for returning your item. These costs are non-refundable. If the refund is approved, the original shipping fee will not be included in the refund.

If the returned item is expensive, we recommend using a trackable shipping service or purchasing shipping insurance.

Need Help?

For any questions about our refund and return policy, feel free to contact us at info@wizzjo.com.